Unlocking New Levels of Engagement: ZedNow's Latest Features for 2024

Unlocking New Levels of Engagement: ZedNow's Latest Features for 2024

At ZedNow, we're constantly innovating to help you connect with your audience more meaningfully. We are excited to introduce four new features designed to elevate your business communication, engagement, and overall user experience.

Here's a closer look at these updates and how they can benefit your business:

1. Customizable Chat Widget

Our new chat widget is here, bringing a fresh look and feel to your website's customer interaction. The customizable chat widget permits the user to engage in interactive communication:

• Tailor Placement and Appearance: Adjust the widget’s placement, dimensions, and overall design to match your brand’s aesthetics.

• Chat Launcher Options: Add a chat launcher with or without a prompt, making it easier for visitors to start a conversation.

• Theme Selection: Choose from pre-designed themes or customize one to align with your brand’s colors and style.

• First-Time and Return Messages: Personalize messages for both new and returning visitors.

• Avatar Images: Enhance engagement by adding representative avatar images.

• Flexible Widget Placement: Decide exactly where the widget should appear on your site.

• Chat Window Customization: Set the window title, and intro message, and enable email collection with a customizable call-to-action button.

• Branding and Legal Compliance: Incorporate your branding elements and legal consent for HIPAA compliance.

• Support Details and Language Options: Include support contact details, acknowledgment messages, and greetings, and choose the language for your chat widget.

2. WhatsApp Call to Action Buttons

Enhance your WhatsApp marketing with our new call-to-action buttons, which provide:

• Quick Actions: Guide users to your website or provide direct communication options with a single click.

• Personalized Links: Customize “Visit Website” links for each customer to create a personalized experience.

• Direct Calls: Allow users to call a specified phone number directly from the message for immediate support.

• Easy Code Copying: Let users easily copy promotional codes or offer details for hassle-free redemption.

• Marketing Opt-Out: Ensure compliance with WhatsApp regulations by allowing users to opt out of marketing messages.

• Text Formatting: Utilize bold, italics, strikethrough, and monospace to make your messages stand out.

3. Enhanced Email Sync for Gmail

We’ve improved email synchronization with your CRM for users who connect their personal Gmail accounts. This enhancement ensures:

• Selective Syncing: Emails will only sync if they involve contacts who are not system users, maintaining privacy.

• Privacy for System Users: Emails sent or received by system users who are also CRM contacts will remain private and will not sync.

• Efficient Management: This change prevents personal emails from syncing unintentionally, allowing for more efficient and relevant email management within the CRM.

4. Support for Sender Name and Preview Text in Test Emails

To improve the testing and finalization process of your emails, we’ve introduced:

• Sender Name and Preview Text: You can now include sender names and preview texts in test emails for a more accurate preview.

• Time Efficiency: This feature speeds up the testing process, allowing you to finalize emails more quickly.

• Enhanced User Experience: Provides a realistic preview of how your emails will appear to recipients, ensuring they look perfect before being sent.

These new features are designed to streamline your communication processes, enhance user engagement, and provide a more seamless experience for both you and your customers. We’re excited to see how you’ll leverage these tools to take your business to the next level. Stay tuned for more updates from ZedNow!